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Happy Customers

How do you know if your customers are happy?

  • Do you collect customer feedback?

  • How do you analyze that feedback?

  • How do you turn those results in to actionable items?

Services

Customer Experience R&D

Leveraging Voice of Customer, Customer Journey Mapping and Customer Surveys to design a Customer Experience Strategy that delivers the Experience your customers are asking for.

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Process Analysis & Design

Our Process First methodology is designed to focus on improving Processes in areas that will provide the greatest immediate impact on Customer Experience and your Business Performance.

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Technology Implementation& Support

We support you and your business every step of the way. We work with you to Design and Implement KPI’s, SLA’s and Dashboards or help with the upgrade of new or current Technology platforms.

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“Unlike other consultancies I’ve dealt with, CCS had the flexibility to adapt to our changing needs. They were true partners, working with us to ensure the best outcome for our company and our customers rather than forcing us into a mold dictated by their previous projects.”
Jon Secrest
Securus Technologies

Top Challenges that Prevent Business Process Improvement

  • Lengthy setups
  • Resistance from teams
  • Using a Business Process Measuring System that is either too complicated or lacks the right features
  • Not measuring results
  • Under communicating Business Process Improvement initiative

Why do 33% of Business Process Improvements Initiatives Fail?

HOW IS CCS DIFFERENT

As a boutique consulting firm, we provide a customized solution to match each of our customer’s unique business environments and circumstances. Our structure also allows us to be more nimble, flexible, and responsive than larger firms.

We use a fixed bid process that allows our customers to effectively plan and budget for project costs, while holding CCS accountable for delivering the agreed upon milestones, metrics, results and business impacts.

CCS uses a Customer First approach to help pinpoint what your customers value most in order to eliminate internal process barriers and quickly drive changes that improve your customers experience and the bottom line of your company.
Our Mission is to help make the process of growing your business through happy customers easier and more enjoyable.

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Meet for coffee

No commitments, it’s just coffee
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Create a customized plan

Every business is different, so should your plan
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Implement the plan

Collaborate with your team and grow your business
“We have had two engagements with CCS, they deliver professional results and you can trust their promise and performance.”
Jack Field
Reell Precision Manufacturing

OUR PARTNERS

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