“The value of the process optimization workshop was more than just mapping the process, it was the rare opportunity to brainstorm with other functional groups about how to solve the problems and improve the customer experience.”
Christopher J. Smith
City of Santa Monica
Services
Customer Experience
Delight Your Customers and Grow Your Business
Business Process Improvement
Driving Changes your customers value to improve your business performance
Technology Implementation& Support
Using Customer Feedback to guide Technology Implementation
"Unlike other consultancies I’ve dealt with, CCS had the flexibility to adapt to our changing needs. They were true partners, working with us to ensure the best outcome for our company and our customers rather than forcing us into a mold dictated by their previous projects."
Jon Secrest
Securus Technologies
Top Challenges that Prevent Business Process Improvement Success
HOW IS CCS DIFFERENT
As a boutique consulting firm, we provide a customized solution to match each of our customer’s unique business environments and circumstances. Our structure also allows us to be more nimble, flexible, and responsive than larger firms.
We use a fixed bid process that allows our customers to effectively plan and budget for project costs, while holding CCS accountable for delivering the agreed upon milestones, metrics, results and business impacts.
CCS uses a Customer First approach to help pinpoint what your customers value most in order to eliminate internal process barriers and quickly drive changes that improve your customers experience and the bottom line of your company.
Our Mission is to help make the process of growing your business through happy customers easier and more enjoyable.
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