MaritzCX and Customer Centered Strategies (CCS) provide technology and services that together deliver solutions to align the enterprise around CX and drive change throughout the organization. Our combined industry expertise, customer centric business process improvement and system deployment, enable growth, comprehensive ROI reporting and tracking, tailored prescriptive roadmaps and action planning. This allows companies to implement or update their customer and employee engagement programs to realize a comprehensive ROI.
Business performance is dependent on the experiences created for customers. To design the right experiences that increase revenue, business must not only have programs that obtain feedback on the moments that matter to customers, but also have the technology to manage, analyze and report on this information. Together CCS and MaritzCX bring these capabilities together to allow companies to align the enterprise around CX.