Inbound Call Center Service

Article provided by: Performatel

Inbound Call Center Service

Trust Performatel’s live agents when you need an inbound call center service that fits your budget. Live agent call answering costs a lot less than you probably think, and you’ll experience seamless call answering 24-hours a day when you hire us. If you’re experiencing sales growth or are at the beginning stages of a seasonal call influx, Performatel can manage your incoming calls with a professionalism unlike any other call service. Contact us today to find out about our value-driven services and how they can change the way your company communicates with customers and clients.

What is an Inbound Call Center Service?

Today’s customer is looking for a superior experience when reaching out to a company to make a purchase, file a complaint, make a suggestion, or interact with your brand. If you’re using a voice recording for after-hour calls or are in the habit of deferring employees away from their duties to take overflow calls, your customers will suffer- as will your business. Performatel can ensure every caller receives exceptional attention and care, regardless of the reason they call. When you hire us to manage incoming calls, our live agents will ensure a positive experience every time. We can provide all of the following services:

  • Seamless order taking
  • Technical support
  • Customer follow-up
  • Front desk receptionist
  • Seasonal and after-hours overflow call answering
  • Friendly voice-on-the-line
  • Real-time interpreting
  • And much more

Do I Need an Inbound Call Center Service?

In a word, yes. Even if your hired receptionist is able to manage your inbound call frequency, we can provide superior service that will save you money. Speak with one of our service pros to find out how much money we can save your company every month with our full-service call response. We will designate a project manager to your company for training purposes to ensure our agents exceed your expectations when they pick up your calls. Your customers, clients, and contacts will never suspect our agents are in a separate location. Our goal is to provide seamless call- taking that helps you grow your business in a cost-effective manner.

Exceptional Inbound Customer Care

Your callers will appreciate person-to-person care when they reach out to your company for any reason. Instead of pushing buttons or listening to background music, they’ll hear a friendly attentive voice and experience a relaxed conversation with someone who genuinely wants to help with their situation, whether it’s taking an over-the-phone order, providing company information, relaying a message to the right place, taking a message, or building a strong customer-company relationship by addressing customer concerns or complaints.

Credit Card Processing

Most inbound call center service agencies can provide many of the same services, with one significant exception- they can’t process credit cards. Performatel’s agents can handle all credit card orders and assist your callers with refunds, as well. Best of all, our inbound call center service costs less than our competition. Feel free to browse our affordable plans online or contact a Performatel expert to learn more.

Inbound Call Center Service
2600 Skymark Ave. Suite 102
Bld #3 Mississauga ON L4W 5B2 US

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