Top 3 Business Trends to Watch

Top 3 Business Trends to Watch

Customer Experience, Mobility and Social Media’s Continuing Influence

As with any planning cycle, the beginning of the year recommends trends to watch and how they will impact the coming year.  At mid-year, we wanted to go back and understand the continuing influence of these trends.


1.Customer Experience Focus

The Temkin Group’s report on Customer Experience Expectations and Plans for 2018 ( finds that 62% of companies surveyed expect to spend more on CX in 2018 than they did in 2017 and that 81% of companies expect CX to be more important in 2018 than it was in 2017 as companies strive to retain existing customers and compete for new ones.

Download the full Whitepaper HERE

Robert Cowie
Robert Cowie
Robert was an early adopter and champion at Sony in the use of the Net Promoter System resulting in 2013 and 2012 Sony VAIO being recognized by Laptop Magazine for the Best Tech Support and placing 5th in MSN Money’s Customer Service Hall of Fame in 2012.


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