About Us

Customer Centered Strategies (CCS) was founded in 2011 by Shannon Gronemeyer. His mission was to create a boutique consulting firm that specialized in helping businesses grow their revenue through improved customer experience and happy customers.

We use a Customer First approach to pinpoint what your customers value most so you can quickly drive changes that improve your business. Customer feedback is the easiest way to improve your business, yet the hardest to act on- that’s out job, make it easy and impactful. With our process optimization toolset, we quickly knockdown the barriers that get in the way of growing your business and improving your bottom line.

Our proposal and approach are often uniquely distinct when compared to other consulting firms. Most of our competitors provide an estimated Time and Materials proposal.  The actual cost can change dramatically as the firm learns more about the complexity of your business.  CCS utilizes a fixed bid proposal. It allows our customers to effectively plan and budget for project costs, while holding CCS accountable for delivering the agreed upon milestones, results, and business impacts as quickly as possible. We strive to understand the complexity of your business, and we own the responsibility for providing the value promised in our proposal.

We’ll be on the journey with you, every step of the way, to make the process easier and more enjoyable. 100% of our business comes from referrals, so your success is our continued success.