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Blog Post
January 17, 2020
Customer Centered Strategies (CCS) joins S800 (Service 800) Contact: Shannon Gronemeyer Phone: (612) 386-2668 Email: ShannonG@Service800.com MINNEAPOLIS, Minnesota, January 1, 2020 – Beyond Commerce (OTC […]
April 4, 2019
Net Promoter Score (NPS) has become the most commonly used customer experience KPI, utilized by over 2/3 of customer experience directors. However, the metric has come […]
March 5, 2019
Each year we see Customer Experience (CX) playing a greater role in both business-to-consumer (B2C) and business-to-business (B2B) companies. But why is this trend not only […]
January 9, 2019
The Role of Managers in a Customer Experience Program When thinking about the various roles within a customer experience (CX) program, employees, especially those who interact […]
November 27, 2018
Consultants: What am I really getting for my money and how much is it going to cost? The answer: Fixed Bid and a detailed Scope of […]
November 16, 2018
Why you need to be using Conjoint Analysis Using feedback to drive new product and service offerings In order to keep up with the rapidly evolving […]
November 5, 2018
Is your Sales Effectiveness still on the decline? According to the CSO Insight 2018 Sales Effectiveness Study, overall sales effectiveness has generally been on the decline […]
October 8, 2018
The Journey to CX Maturity Although we might wish change could occur overnight, it takes companies several years to implement a customer experience program which transforms […]
September 26, 2018
Is Your Customer Experience Program All Grown Up? It’s intuitive that a positive relationship with customers is likely to lead customers to want to spend more, […]