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Customer Centered Strategies

9220 Bass Lake Rd STE 350 New Hope, MN 55428
(888) 208-2234

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Customer Centered Strategies

9220 Bass Lake Rd.
Suite 350
New Hope, MN 55428
(888) 208-2234
Directions

Announcements & News

The Journey to CX Maturity October 8, 2018
Is Your Customer Experience Program All Grown Up? September 26, 2018

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Customer Centered Strategies

5 days ago

It’s more than the “Experience – For the most part, the industry has moved passed the confusion between Customer Service and Customer Experience. However, a flawed perspective on “Customer Experience” persists. This perspective is that the totality of “experience” is contained within the specific influence of the physical interaction points that a customer has with your brand (cycle time, effort, etc.). When in fact, the impact of these interactions is only a part of the total customer experience. CX practitioners should also evaluate how these customer interactions with your brands services and products also influences other key attributes that influence their perception. These include factors like Emotion (how the service/product/brand makes them feel, and/or how it makes them feel about themselves), Value (the perceived position within the cost/benefit equation), and Achievement (delivery of overall desired outcomes). ccsdelivered.com/customer-experience-rd/
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Customer Experience R&D - Customer Centered Strategies

ccsdelivered.com

Using our various Customer Experience and Voice of Customer tools pinpoint what your customers value most, and how well those wants, and needs are being met. Then establish programs and strategies tha...

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Customer Centered Strategies

2 weeks ago

If you've ever stood along the finish line of a marathon, triathlon or even a local 5K "fun run," you can quickly see that "finishing strong" means different things to different people. Why is this relevant to a discussion of how members of a sales team perform?
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"Finish Strong!"

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Customer Centered Strategies

2 weeks ago

CX journeys start with the realization that understanding what your customers need and want in today’s world is the only way to drive change in the business as usual strategy to create a customer-centric culture which will become the key differentiator to set them apart from your competitors. #customerexperience

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The Journey to CX Maturity - Customer Centered Strategies

ccsdelivered.com

Although we might wish change could occur overnight, it takes companies several years to implement a customer experience program which transforms the company’s culture to one that puts the primary f...

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