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Customer Centered Strategies

9220 Bass Lake Rd.
Suite 350
New Hope, MN 55428
(888) 208-2234
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7 Ways to make your Net Promoter Score (NPS) more than just a number April 4, 2019
Why is Customer Experience Important today? March 5, 2019

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Customer Centered Strategies

2 days ago

The Sales Funnel as we know it might be going away. It's now about nurturing your current customers. ... See MoreSee Less

Common Mistakes In The Sales Process #12 - Making The Signature The Final Step Of The Process

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In the good old days of the "ownership" economy, it was normal to make the signature of the purchase ordre the ultimate step of the sales process. Back then, all sales processes were variations on the...

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Customer Centered Strategies

5 days ago

Great insights on becoming more customer-centric in your organization. ... See MoreSee Less

10 Things You Must Know to Establish and Preserve Your Customer Service Culture

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Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well a...

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Customer Centered Strategies

7 days ago

We love to hear from our customers!
“The value of the process optimization workshop was more than just mapping the process, it was the rare opportunity to brainstorm with other functional groups about how to solve the problems and improve the customer experience.”
-Christopher J. Smith, City of Santa Monica ... See MoreSee Less

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