August 17, 2018
Customer Feedback

How to Collect the Right Customer Feedback

How to collect the right customer feedback Not all customer feedback is created equal Today, companies have a vast array of customer feedback collection methods to […]
August 7, 2018
Strategic_Planning_Mistakes

Common Strategic Planning Mistakes

Common Strategic Planning Mistakes Every year companies spend substantial time, resources and money on their strategic planning process just to end up falling short of some […]
May 29, 2018
Top 3 Business Trends in 2018

Top 3 Business Trends to Watch

Top 3 Business Trends to Watch in 2018  Top 3 Business Trends- Customer Experience, Mobility and Social Media’s Continuing Influence As with any planning cycle, in […]
March 6, 2018

The Intersection of Customer Experience

The Intersection of Customer Experience, Strategy and BPI Leveraging customer experience to drive business performance The Reality In today’s functional silos, executive leadership defines changes in […]
February 7, 2018

B2C Influence on Customer Expectations

B2C Influence on B2B Customer Expectations There are noticeable differences in the way B2C and B2B companies engage, interact with, and serve their respective customer bases. […]
January 26, 2018

Introducing Virteva

Introducing Virteva: Harnessing IT Best Practices to Deliver Exceptional Customer Experiences Many companies have a vision for their CX organization, but wrestle to take the specific […]
January 5, 2018

Are you prepared?- The Next Generation of Customer Expectations

CXPA Sponsored Webinar by Virteva: Are You Prepared? The Next Generation of Customer Expectations Did you miss the webinar led by Virteva’s Steve Griffiths in collaboration […]
November 10, 2017

Are your business processes optimized?

Are your business processes optimized? Business processes should be optimized in any company in any stage in their lifecycle. Whether you’re in the growing start-up phase […]
November 2, 2017
strategic plans

5 Reasons Strategic Plans Fail

5 Reasons Strategic Plans Fail Are you prepared to succeed in 2018? Although fall is already here, it’s still not too late to ensure that your […]
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