November 2, 2017

CCS and MartizCX Team Up

Business performance is dependent on the experiences created for customers. To design the right experiences that increase revenue, business must not only have programs that obtain […]
November 2, 2017

Are you prepared to succeed in 2018?

Although fall is already here, it’s still not too late to ensure that your organization is prepared to successfully execute on your strategies for 2018. Only […]
November 10, 2017

Are your processes optimized?

Business process optimization is a necessary activity for a company in any stage in their lifecycle. Whether they be in the growing start-up phase and require […]
January 5, 2018

Are you prepared?- Webinar

CXPA Sponsored Webinar by Virteva: Are You Prepared? The Next Generation of Customer Expectations Did you miss the webinar led by Virteva’s Steve Griffiths in collaboration […]
January 26, 2018

Introducing Virteva

Introducing Virteva: Harnessing IT Best Practices to Deliver Exceptional Customer Experiences Many companies have a vision for their CX organization, but wrestle to take the specific […]
February 7, 2018

B2C Influence on B2B Customer Expectations

There are noticeable differences in the way B2C and B2B companies engage, interact with, and serve their respective customer bases. Traditionally, this was based on the […]
March 6, 2018

The Intersection of Customer Experience

The Intersection of Customer Experience, Strategy and BPI Leveraging customer experience to drive business performance The Reality In today’s functional silos, executive leadership defines changes in […]
May 29, 2018

Top 3 Business Trends to Watch

Top 3 Business Trends to Watch Customer Experience, Mobility and Social Media’s Continuing Influence As with any planning cycle, the beginning of the year recommends trends […]
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