The Challenge
How do you successfully implement technology with a high user adoption rate and shorten the length of time to to realize the ROI of the new
or updated tool?
Technology Implementation Failure Rates
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Poor Process Design
Automating a cumbersome process just makes the process automated, not streamlined
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Limited User Adoption
New Technology is sometimes seen as something “extra” to do and does not always create enough perceived value for users
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Scope Creep and Over Budget
Instead of a phased approach prioritizing specific needs an attempted roll-out of out all functionality at the same time everywhere can lead to uncontrolled chaos
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Poor Vision / Strategy
No clear road-map for the tool and no ownership or governance according to that vision
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Poor Objectives & Measurable Goals
Successful tool implementation should not just be considered achieving a "go live" status, instead dashboards and metrics that reflect the overall strategy of the Technology should be seen as the true measurement
