Customer Centered Strategies (CCS) is committed to providing high value consulting engagements that drive sustainable breakthrough performance, nurture genuine partnerships, and create fanatical customers.
We are passionate about helping companies enhance revenue generation capabilities, and improve operational cost efficiencies by aligning strategy with process & organizational excellence, promoting engaged employees and ardent customers.
CCS at a Glance
- Customer centric business improvement and system deployment to enable growth
- Founded in 2011, over 100 years of combined relevant experience
- Clients range from $1M to $6B
- Serve Telecommunications, Health Care, Manufacturing, Retail, Financial, and Distribution Industries
Mission, Vision & Values
Our mission is to strategically develop, customer focused, process & organizational excellence.
Our vision is to build a thriving boutique professional services firm recognized by our clients as a trusted business partner.
Our Values include:
Integrity – Operate in a way that is consistent with our vision, mission and culture
Humility – Demonstrate competence through our work, embrace the value of each person & perspective
Humor – Committed to an enjoyable, and fulfilling work environment
Servant Leadership – Dedicated to maximize the value we provide our customers, each other, and our communities
Teamwork – Work collectively to ensure the success of each other, our team, and our customers
Accountability – Individually accountable for choosing how we manage our professional and personal lives
Innovation – Courageous and risk taking, celebrating successes, as well as what we learn from failures
Relentless Improvement – Passionately improving ourselves, processes, and our valued products