February 7, 2018
B2C

B2C Influence on Customer Expectations

B2C Influence on B2B Customer Expectations There are noticeable differences in the way B2C and B2B companies engage, interact with, and serve their respective customer bases. […]
January 26, 2018
Virtiva

Introducing Virteva

Introducing Virteva: Harnessing IT Best Practices to Deliver Exceptional Customer Experiences Many companies have a vision for their CX organization, but wrestle to take the specific […]
January 5, 2018
Webinar Image

Are you prepared?- The Next Generation of Customer Expectations

CXPA Sponsored Webinar by Virteva: Are You Prepared? The Next Generation of Customer Expectations Did you miss the webinar led by Virteva’s Steve Griffiths in collaboration […]
November 10, 2017
Process Image

Are your business processes optimized?

Are your business processes optimized? Business processes should be optimized in any company in any stage in their lifecycle. Whether you’re in the growing start-up phase […]
November 2, 2017
strategic plans

5 Reasons Strategic Plans Fail

5 Reasons Strategic Plans Fail Are you prepared to succeed in 2018? Although fall is already here, it’s still not too late to ensure that your […]
November 2, 2017
MaritzCX

CCS and MaritzCX Team Up

CCS and MaritzCX Team Up MaritzCX and Customer Centered Strategies (CCS) provide technology and services that together deliver solutions to align the enterprise around CX and […]
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