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blog
August 17, 2018
How to collect the right customer feedback Not all customer feedback is created equal Today, companies have a vast array of customer feedback collection methods to […]
August 7, 2018
Common Strategic Planning Mistakes Every year companies spend substantial time, resources and money on their strategic planning process just to end up falling short of some […]
May 29, 2018
Top 3 Business Trends to Watch in 2018 Top 3 Business Trends- Customer Experience, Mobility and Social Media’s Continuing Influence As with any planning cycle, in […]
March 6, 2018
The Intersection of Customer Experience, Strategy and BPI Leveraging customer experience to drive business performance The Reality In today’s functional silos, executive leadership defines changes in […]
February 7, 2018
B2C Influence on B2B Customer Expectations There are noticeable differences in the way B2C and B2B companies engage, interact with, and serve their respective customer bases. […]
January 26, 2018
Introducing Virteva: Harnessing IT Best Practices to Deliver Exceptional Customer Experiences Many companies have a vision for their CX organization, but wrestle to take the specific […]
January 5, 2018
CXPA Sponsored Webinar by Virteva: Are You Prepared? The Next Generation of Customer Expectations Did you miss the webinar led by Virteva’s Steve Griffiths in collaboration […]
November 10, 2017
Are your business processes optimized? Business processes should be optimized in any company in any stage in their lifecycle. Whether you’re in the growing start-up phase […]
November 2, 2017
5 Reasons Strategic Plans Fail Are you prepared to succeed in 2018? Although fall is already here, it’s still not too late to ensure that your […]