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Blog Post Archives - Customer Centered Strategies
January 17, 2020

Customer Centered Strategies (CCS) joins S800 (Service 800)

Customer Centered Strategies (CCS) joins S800 (Service 800) Contact:          Shannon Gronemeyer Phone:             (612) 386-2668 Email:              ShannonG@Service800.com MINNEAPOLIS, Minnesota, January 1, 2020 – Beyond Commerce (OTC […]
April 4, 2019

7 Ways to make your Net Promoter Score (NPS) more than just a number

Net Promoter Score (NPS) has become the most commonly used customer experience KPI, utilized by over 2/3 of customer experience directors.  However, the metric has come […]
March 5, 2019

Why is Customer Experience Important today?

Each year we see Customer Experience (CX) playing a greater role in both business-to-consumer (B2C) and business-to-business (B2B) companies. But why is this trend not only […]
January 9, 2019

The Role of Managers in a Customer Experience Program

The Role of Managers in a Customer Experience Program When thinking about the various roles within a customer experience (CX) program, employees, especially those who interact […]
November 27, 2018
What am I getting for my money

Consultants: What am I really getting for my money and how much is it going to cost?

Consultants: What am I really getting for my money and how much is it going to cost? The answer: Fixed Bid and a detailed Scope of […]
November 16, 2018
Conjoint Analysis

Why you need to be using Conjoint Analysis

Why you need to be using Conjoint Analysis Using feedback to drive new product and service offerings In order to keep up with the rapidly evolving […]
November 5, 2018
Sales Effectiveness

Is your Sales Effectiveness still on the decline?

Is your Sales Effectiveness still on the decline? According to the CSO Insight 2018 Sales Effectiveness Study, overall sales effectiveness has generally been on the decline […]
October 8, 2018
Matrix Model

The Journey to CX Maturity

The Journey to CX Maturity Although we might wish change could occur overnight, it takes companies several years to implement a customer experience program which transforms […]
September 26, 2018
Mature

Is Your Customer Experience Program All Grown Up?

Is Your Customer Experience Program All Grown Up? It’s intuitive that a positive relationship with customers is likely to lead customers to want to spend more, […]
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