November 27, 2018
What am I getting for my money

Consultants: What am I really getting for my money and how much is it going to cost?

Consultants: What am I really getting for my money and how much is it going to cost? The answer: Fixed Bid and a detailed Scope of […]
November 16, 2018
Conjoint Analysis

Why you need to be using Conjoint Analysis

Why you need to be using Conjoint Analysis Using feedback to drive new product and service offerings In order to keep up with the rapidly evolving […]
October 8, 2018
Matrix Model

The Journey to CX Maturity

The Journey to CX Maturity Although we might wish change could occur overnight, it takes companies several years to implement a customer experience program which transforms […]
September 26, 2018
Mature

Is Your Customer Experience Program All Grown Up?

Is Your Customer Experience Program All Grown Up? It’s intuitive that a positive relationship with customers is likely to lead customers to want to spend more, […]
August 17, 2018
Customer Feedback

How to Collect the Right Customer Feedback

How to collect the right customer feedback Not all customer feedback is created equal Today, companies have a vast array of customer feedback collection methods to […]
August 7, 2018
Strategic_Planning_Mistakes

Common Strategic Planning Mistakes

Common Strategic Planning Mistakes Every year companies spend substantial time, resources and money on their strategic planning process just to end up falling short of some […]
March 6, 2018
Intersection

The Intersection of Customer Experience

The Intersection of Customer Experience, Strategy and BPI Leveraging customer experience to drive business performance The Reality In today’s functional silos, executive leadership defines changes in […]
February 7, 2018
B2C

B2C Influence on Customer Expectations

B2C Influence on B2B Customer Expectations There are noticeable differences in the way B2C and B2B companies engage, interact with, and serve their respective customer bases. […]
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